Last Updated: 5^th May 2025

Fyp Life Digital Healthcare Private Limited ('we,' 'us,' or 'our'), operating under the brand fyp.life, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or services (collectively, the 'Platform'). By accessing or using the Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our mental healthcare services, including online therapy and counseling. The types of information we collect include:

• Personal Information: When you register as a client or therapist, book appointments, or contact us, we may collect your name, email address, phone number, and payment details (processed securely by our third-party payment gateway).
• Appointment and Session Information: Details related to your appointments, such as dates, times, therapist details, and session preferences. Video call data is facilitated by a third-party provider and is encrypted to protect your privacy.
• Usage Data: Information about how you interact with the Platform, such as IP address, browser type, device information, pages visited, and search queries, to enhance user experience, personalize therapist recommendations, and improve Platform functionality.
• Communication Data: Records of your interactions with us, including emails, SMS, and customer support inquiries sent to support@fyp.life.
• Cookie and Tracking Data: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect data about your browsing behavior, preferences, and interactions with the Platform. This includes data used for analytics, personalized recommendations, and digital marketing campaigns.

2. How We Use Your Information

We use your information to deliver and improve our services in the following ways:

• To facilitate registration, appointment booking, payment processing, and online therapy sessions.
• To send appointment confirmations, cancellations, rescheduling notices, invoices, and refund notifications via email or SMS.
• To provide customer support and respond to your inquiries.
• To analyze Platform usage and user behavior to improve functionality, user experience, and service offerings.
• To power our recommendation engine, which suggests therapists based on your browsing history, preferences, and interaction patterns on the Platform.
• To deliver personalized digital marketing, including targeted advertisements and promotional emails, based on your interests and behavior, with your consent where required.
• To comply with legal obligations and protect the rights, safety, and security of our users and the Platform.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and provide personalized services. Cookies are small text files stored on your device that help us understand how you use the Platform. We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function, such as maintaining your session during appointment booking.
• Analytics Cookies: Collect data on how you navigate the Platform to improve performance and user experience.
• Recommendation Cookies: Track your browsing behavior to suggest therapists that match your preferences and needs.
• Marketing Cookies: Enable us to deliver personalized ads and measure the effectiveness of our digital marketing campaigns.

You can manage cookie preferences through your browser settings or our cookie consent tool on the Platform. Note that disabling certain cookies may affect the functionality of the Platform or limit personalized features, such as therapist recommendations.

4. Digital Marketing and Therapist Recommendations

We use data collected from your interactions with the Platform to provide personalized experiences, including:

• Therapist Recommendation Engine: Our recommendation engine analyzes your browsing history, search queries, and preferences to suggest therapists who align with your needs. This process is designed to enhance your ability to find suitable mental healthcare providers.
• Digital Marketing: We may use your data to send promotional emails or display targeted advertisements on the Platform or third-party platforms (e.g., social media). These efforts are tailored to your interests and behavior, and you can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting support@fyp.life.

5. Confidentiality of Therapy Sessions

All Registered Wellness Practitioners (RWPs), referred to as therapists on our Platform, are contractually obligated to maintain strict confidentiality regarding any information shared by clients during therapy sessions. This includes personal, medical, or sensitive information disclosed during online sessions. RWPs are bound by our agreements to safeguard this information and are prohibited from disclosing it to any third party, except as required by law or with your explicit consent. We take reasonable steps to ensure compliance with these confidentiality obligations.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• With Therapists (RWPs): Client information, such as name and appointment details, is shared with the selected therapist to facilitate sessions. Therapists are contractually obligated to maintain confidentiality of session-related information.
• With Service Providers: We use third-party providers for payment processing (secure transactions), video calls (encrypted sessions), analytics, and digital marketing. These providers are contractually obligated to protect your information and use it only for the services they provide.
• For Legal Purposes: We may disclose information if required by law, court order, or to protect our legal rights, users, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to maintain confidentiality.

7. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Our third-party payment gateway ensures secure transactions, and our video call provider uses encryption to safeguard sessions. However, no online platform can guarantee absolute security, and you share information at your own risk.

8. Your Choices and Rights

You have the following rights regarding your personal information, subject to applicable laws:

• Access and Update: You can access and update your account information through the Platform.
• Opt-Out: You may opt out of receiving non-essential communications (e.g., promotional emails) or personalized ads by following the unsubscribe instructions in those messages or adjusting your cookie preferences. Essential communications, such as appointment confirmations, will still be sent.
• Deletion: You may request deletion of your personal information by contacting support@fyp.life. We will comply unless we are required to retain data for legal or operational purposes.
• Cookie Preferences: You can manage cookies through your browser or our cookie consent tool to control data used for recommendations and marketing.

9. Third-Party Links and Services

The Platform may contain links to third-party websites or services (e.g., payment gateways, video call providers, or advertising platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at support@fyp.life to request deletion.

11. International Data Transfers

As an India-based company, we primarily process data within India. However, our third-party service providers may process data in other jurisdictions. We ensure that any international data transfers comply with applicable data protection laws and include appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on the Platform with the 'Last Updated' date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Fyp Life Digital Healthcare Private Limited
Email: support@fyp.life
Address: 217, 2nd floor, Arcadia Building Arcadia circle, Ghodbunder Rd, near gaurav sweets, Hiranandani Estate, Thane, Maharashtra 400607

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts in Thane, Maharashtra.